Club33 takes the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect, why we collect it, how it is used, who it may be shared with, and the rights you hold over your own data as a Club33 member.
Club33 collects only the personal data that is strictly necessary to deliver our services, fulfil compliance obligations, and protect Member accounts. We do not collect data speculatively.
All personal data held by Club33 is protected using 256-bit SSL encryption at rest and in transit. Access to Member data is restricted to authorised personnel on a strict need-to-know basis.
Members have the right to access, correct, export, and request deletion of their personal data. Club33 responds to all legitimate data rights requests within 30 days of receipt.
Club33 does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own marketing purposes. Your data is used to serve you — not to generate revenue from external parties.
Promotional communications are opt-in by default. You may withdraw consent for marketing messages at any time through your Account settings or by contacting Club33 support directly.
Club33 retains personal data only for as long as it is required for the purposes for which it was collected, or as mandated by applicable compliance and licensing obligations.
Club33 ("we", "us", "our", or "the Platform") is an online casino and sports betting platform operated under international gaming licensing and accessible at https://club33.cam. We provide our services to eligible Members worldwide, including Malaysian users who access the Platform voluntarily.
This Privacy Policy ("Policy") describes how Club33 collects, uses, stores, shares, and protects personal data relating to Members and visitors to the Platform. It also sets out the rights you hold regarding your personal data and explains how to exercise those rights.
This Policy applies to all personal data processed by Club33 in connection with your registration, use of games and betting services, participation in promotions, interactions with customer support, and any other activity conducted through the Platform or in correspondence with us.
By creating a Club33 account or using our Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not accept the terms of this Policy, you must not register or continue to use Club33. This Policy should be read alongside our Terms and Conditions, which govern the overall relationship between Club33 and its Members.
For the purposes of this Privacy Policy, the following definitions apply:
Club33 acts as the Data Controller for personal data collected from Members and Platform visitors. As Data Controller, Club33 determines the purposes for which your personal data is collected and processed, and is responsible for ensuring that such processing is carried out in a manner consistent with applicable data protection principles and the commitments made in this Policy.
For all data-related inquiries, rights requests, or concerns, you may contact Club33's data team via the in-platform live chat or by email. Contact details are provided in Section 15 of this Policy.
Club33 collects personal data through several channels: directly from you during registration and account activity, automatically through your use of the Platform, and from third parties where necessary for compliance purposes. The categories of data collected include:
| Category | Data Types | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Registration & KYC verification |
| Contact Data | Email address, phone number, residential address, city (e.g., Kuala Lumpur, Penang, Johor Bahru) | Registration & Account updates |
| Financial Data | Bank account details, e-wallet identifiers (DuitNow, FPX, Touch 'n Go, Boost, GrabPay), transaction history | Deposit & withdrawal processing |
| KYC Documentation | MyKad/passport copies, proof of address, source of funds documents | KYC & compliance verification |
| Technical Data | IP address, device type, browser, operating system, session duration, geolocation data | Automatic collection via Platform |
| Usage Data | Games played, bets placed, betting markets accessed (EPL, Liga Super Malaysia, UFC etc.), login timestamps | Automatic collection via Platform |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Preference Data | Language preferences, marketing consent status, responsible gambling settings | Account settings & user actions |
Club33 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, unless specifically required by applicable compliance frameworks in exceptional circumstances.
Club33 processes your personal data on one or more of the following lawful bases, depending on the specific purpose of processing:
Club33 uses the personal data we collect for the following purposes:
No Automated Decision-Making: Club33 does not make legally significant decisions about Members based solely on automated processing without human review. Account suspensions and fund restrictions that could materially affect you are reviewed by our compliance or fraud team before being finalised.
Club33 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements:
All third parties with whom Club33 shares personal data are contractually bound to process that data only for the specified purposes and in accordance with applicable data protection standards. Club33 does not permit third parties to use your data for their own marketing purposes.
Club33 uses cookies and similar tracking technologies to operate the Platform effectively and to improve Member experience. The categories of cookies used include:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform. Club33 does not use advertising or behavioural tracking cookies that share your data with external advertising networks.
Club33 retains your personal data for as long as it is necessary to fulfil the purposes for which it was collected, to maintain accurate business records, and to comply with applicable legal and licensing obligations. The following general retention periods apply:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised. Where anonymisation is not technically feasible, data is pseudonymised and its use is restricted to the minimum necessary.
Club33 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While Club33 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying Club33 immediately if you suspect unauthorised access to your Account.
Subject to applicable law and the specific circumstances of your request, you have the following rights in relation to your personal data held by Club33:
Request a copy of the personal data Club33 holds about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete personal data held about you.
Request deletion of your personal data where it is no longer necessary for its original purpose, subject to overriding legal retention obligations.
Request that Club33 restricts the processing of your data in certain circumstances, such as while the accuracy of data is being contested.
Request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests, including any profiling for marketing purposes. Withdraw marketing consent at any time.
To exercise any of these rights, please contact Club33 via in-platform live chat or by email (see Section 15). Club33 will respond to all rights requests within 30 days of receipt. Where a request is complex or numerous, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it.
Please note: Certain rights may be subject to limitations where Club33 has overriding legal obligations — for example, we cannot delete KYC records that are required to be retained under anti-money laundering frameworks, even where a deletion request is submitted. In such cases, Club33 will explain the applicable limitation in its response to your request.
Club33 operates under international gaming licensing and may process or store personal data in jurisdictions outside Malaysia. Where personal data is transferred internationally, Club33 ensures that appropriate safeguards are in place to maintain the standard of protection afforded by this Policy, including:
By using Club33's Platform, you acknowledge that your data may be transferred and processed outside Malaysia. Club33 does not make any representation as to the adequacy of data protection laws in the jurisdictions where data may be processed, beyond the contractual and technical safeguards described above.
Club33's Services are strictly intended for individuals aged 21 years and older. Club33 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory component of the KYC process for all Members.
If Club33 becomes aware that personal data has been collected from an individual under 21 years of age, we will immediately suspend the relevant Account, initiate an investigation, and take steps to delete all associated personal data as promptly as possible, subject to any overriding legal retention obligations.
If you have reason to believe that a minor has registered or attempted to register a Club33 Account, please report this to our support team immediately via in-platform live chat.
Club33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of our Services. Where amendments are material, Club33 will notify Members via the Platform or by email to the registered account address.
The updated Policy will be published at https://club33.cam/privacy-policy with a revised "Last Updated" date. Your continued use of the Platform following the publication of any amended Policy constitutes your acceptance of the revised terms. We recommend reviewing this Policy periodically to stay informed of any changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data Club33 holds about you, please contact our team using the details below. We are available to respond to privacy inquiries 24 hours a day, seven days a week.
For formal data rights requests, please clearly state the nature of your request (e.g., "Subject Access Request", "Deletion Request", "Marketing Opt-Out") so that your inquiry can be directed to the appropriate team without delay.
Contact: In-Platform Live Chat — available 24/7 via your Club33 Account dashboard.
Email (non-clickable): [email protected]
Response time for privacy matters: within 5 business days for standard requests, with full response delivered within 30 days as required.
For matters relating to responsible gambling, self-exclusion, or account closure, please refer to our Responsible Gambling page or contact support directly.
Our support team is available around the clock to handle data requests, marketing opt-outs, and any privacy concerns you may have. You can also explore our FAQ for quick answers about account and data management.